Play recommendations
- Define terms.
- Cite facts, numbers and data.
- Keep referring back to the actual topic / goal of the conversation.
- Bring up evaluation criteria.
👉 Rule of thumb: Content before relationship. Action before reaction.
Body language
- Move slowly and calmly.
- Your voice is clear and firm.
- Wear an emotionless poker face.
- Look at "things" — flipchart, laptop and co — rather than at people.
- Keep distance from people (at least an arm's length).
Signature lines
- "The numbers show…"
- "Objectively speaking…"
- "The goal of this conversation is…"
- "What would be plausible is the following:…"
- "Statistically…"